Terms of use

1. Scope and roles

These terms apply to every account. An account can hold the role of merchant (offering a partner programme), publisher (promoting partner), or both. The sections for a role apply in addition to merchants and publishers respectively.

cli.gs is intended for businesses and for people acting in the course of a trade, business or profession, not for consumers.

2. Your account

You must confirm a valid e-mail address before taking on a role. Your details must be true and current — especially name, address and tax data, because they appear on invoices and credit notes. Keep your credentials secret. You can delete your account in the settings unless open payments or balances prevent it; booking records are kept for the periods the law requires.

3. Merchant obligations

• A programme is published only after our review. We may refuse or later withdraw approval if information is misleading or breaks the law or these terms.
• You report every referred sale, lead or sign-up truthfully and promptly through the documented interface, and reverse only for the reasons listed there (e.g. return, fraud, non-payment).
• Within your programme's approval window you may object to a reported conversion; after that it counts as approved.
• You keep enough credit. Without cover, new conversions are parked until you top up.
• You are responsible for your website, products and offers and for legal compliance in your shop, including consent for cookies and tracking on your own site.

4. Publisher obligations

• You promote programmes only in the channels you stated in your application and the merchant approved.
• You label advertising as such (e.g. "ad" or "affiliate link"); unlabelled affiliate links are not allowed.
• You follow the programme's rules, especially bans on brand bidding, coupon sites or paid traffic.
• Where you use cookies or similar technology on your own pages, you obtain the required consent.
• You keep your tax data and Stripe account current; without them we cannot pay you.

5. Prohibited methods

Prohibited are in particular: clicks or conversions by bots, scripts, unapproved incentives or purchases through your own link (self-referral); cookie stuffing, hidden frames and automatic redirects; misrepresenting an offer, price or merchant; spam; infringing trademark, competition or data protection law. Commissions from such activity do not arise; booked ones are reversed.

6. Tracking and evidence

A click on a cli.gs link is recorded without a cookie on our domain; the ref code travels to the shop in the link. A conversion is attributed to the click when the shop reports it with that ref code within the programme's cookie window. Our records are decisive for clicks, conversions and commissions unless an error is shown. Reports made only through the browser pixel are booked once the shop confirms them server-to-server or the merchant approves them.

7. Commissions

The commission follows the programme's rules at the time of the conversion. A conversion moves through: reported → approved (by the merchant or when the approval window ends) → payable (after the holding period, counted from approval) → locked for a payout → paid. Until it is locked a conversion can be reversed and the commission is taken back. Locked commissions are final.

8. Credit and network fee (merchants)

Merchants pay commissions and the network fee from credit topped up in advance. For every reported conversion, commission and network fee are reserved from the credit; an objection or reversal refunds both. The network fee is invoiced monthly and is already settled by the reservation. You receive a receipt for every top-up. Refunds or chargebacks of a top-up by the payment provider or bank reduce the credit accordingly. Unused credit is refunded on request if nothing is owed. [ TO BE COMPLETED ]

9. Payouts (publishers)

At the start of each month we bundle payable commissions at or above the payout threshold into a payout; smaller amounts roll over. After our approval we transfer through Stripe Connect to the account you connected. You need a complete tax profile, the self-billing agreement (section 10) and a connected Stripe account. While your account is suspended, commissions and payouts are on hold.

10. Self-billing

Publishers and we agree that paid commissions are settled by self-billed credit notes (German VAT Act § 14(2) sentence 2). The credit note shows VAT according to the tax status you state; you are responsible for that information being correct. Report objections to a credit note within 30 days in your dashboard. The agreement is stored in the version you confirmed.

11. Changes to programmes

Changes that make a live programme worse for publishers (lower commission, narrower rules, shorter cookie window, longer holding period, new terms) are announced to publishers and take effect 30 days later. Improvements apply at once. New target URLs and allowed domains of a live programme take effect only after our review. Merchants can pause or end programmes; commissions already earned are unaffected.

12. Suspension and termination

For breaches of these terms, suspected fraud or on official order we may suspend accounts, programmes or individual publishers. We state the reason where the law allows. During a suspension links are inactive and bookings are on hold; once resolved they continue or are unwound. Either side may stop using the service at any time; open balances are settled under the rules above.

13. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slightly negligent breach of essential obligations our liability is limited to the foreseeable damage typical for the contract; otherwise it is excluded. We are not liable for tracking failures caused by systems of the merchant, the publisher or third parties. [ TO BE COMPLETED ]

14. Changes to these terms

We may change these terms. We announce material changes by e-mail at least 30 days in advance and ask for your consent again at your next onboarding. We store which version you accepted with your account.

15. Law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of London, England, have exclusive jurisdiction, as far as the law permits. The UN Convention on Contracts for the International Sale of Goods does not apply. If a provision is invalid, the rest remains valid.